How Social Media Can Help Your Customer Retention
oes your customer retention plan include a social media strategy? Here's how social media can help your business retain customers. It's easy to understand how important customer retention is for small businesses. Holding on to customers lets businesses make the most of their marketing budgets and boost profits. Creatively using social media builds customer retention. And it's a low-cost marketing technique that any business can use. How to Use Social Media to Build Customer Retention Customer retention is all about building relationships with people, and many believe there's no better way to do that than through social media. Get to Know Your Customers New customers and visitors to your website are often anonymous. Even if they place an order, you likely have very little information about them. With social media, you can make a more personal connection with your customers and start to get to know them. Social media helps you learn about your ...